Apprenticeship or Traineeship
For new employees that have limited to no prior field/trade experience. FCF can offer an Apprenticeship or Traineeship to get you started.
Pathways for Field Personnel
Starting Point
Franchise Business Advancement Opportunities
Field Technician
To advance to a Field Technician requires the below prerequisites:
- Completion of a Cert II Inspection and Testing of Fire Protection Equipment
- Completion of an accredited Customer Service Training Course
- Completion of an accredited Sales Training Course
- Completion of an accredited Time Management Training Course
Team Leader
To advance to a Team Leader requires the below prerequisites:
- Completion of a Cert II Inspection and Testing of Fire Protection Equipment
- Completion of an accredited Customer Service Training Course
- Completion of an accredited Sales Training Course
- Completion of an accredited Time Management Training Course
- Completion of an accredited Team Leadership Training Course
Certifier
To advance to a Certifier requires the below prerequisites:
- Completion of a Cert II Inspection and Testing of Fire Protection Equipment
- Completion of an accredited Customer Service Training Course
- Completion of an accredited Sales Training Course
- Completion of an accredited Time Management Training Course
- Completion of a Cert IV Fire Systems Compliance in selected field of expertise
- Fire Detection Stream
- Fire Fighting Appliances Stream
- Passive Equipment Stream
- Hydrants, Hose Reels, Sprinklers and Pumpsets Stream
Franchisee or Franchise Management
To advance to a Franchisee or Franchise Manager requires the below prerequisites:
- Highly Regarded: Prior industry experience, trade experience, Cert II Inspection and Testing of Fire Protection Equipment and/or Cert IV Fire Systems Compliance or experience in a working FCF Franchised Business for a minimum of 2 years
-
Completion of the FCA Franchise Course
- Introduction to Franchising
- Completion of an accredited Time Management Training Course
- Completion of an accredited Small Business WH&S Training Course
- Completion of an accredited Small Business HR Training Course
- Completion of an accredited Small Business Management Training Course
- Completion of the Franchisee interview process with the Franchisor
- Completion of the Onboarding process with the Support Team and other training facilitators
- Purchase of an FCF Franchise or accept placements for permanent/interim Franchise Management
Support Office Advancement Opportunities
Customer Service Hub - Customer Service Professional
To advance to a Customer Service Professional requires the below prerequisites:
- Completion of Job Management Software Toolbox Modules
- Completion of an accredited Customer Service Training Course
- Completion of an accredited Sales Training Course
- Completion of an accredited Time Management Training Course
-
Completion of the FCA Franchise Course
- Introduction to Franchising
- Completion of Franchise Systems Training for Call Centre Operations with the FCF Support Office team
National Accounts Administration Officer
To advance to a National Accounts Administration Officer requires the below prerequisites:
- Completion of Job Management Software Toolbox Modules
- Completion of an accredited Customer Service Training Course
- Completion of an accredited Sales Training Course
- Completion of an accredited Time Management Training Course
-
Completion of the FCA Franchise Course
- Introduction to Franchising
- Completion of an accredited Call Centre Operators Training Course
- Completion of Franchise Systems Training for Call Centre Operations with the FCF Support Office team
- Completion of Franchise Systems Training for National Accounts with the FCF Support Office team
National Accounts Manager
To advance to a National Accounts Manager requires the below prerequisites:
- Completion of Job Management Software Toolbox Modules
- Completion of an accredited Customer Service Training Course
- Completion of an accredited Sales Training Course
- Completion of an accredited Time Management Training Course
-
Completion of the FCA Franchise Course
- Introduction to Franchising
- Welcome to Franchising
- Completion of an accredited Call Centre Operators Training Course
- Completion of Franchise Systems Training for Call Centre Operations with the FCF Support Office team
- Completion of Franchise Systems Training for National Accounts with the FCF Support Office team
- Completion of an accredited Account Management Training Course
Business Development Manager
To advance to a Business Development Manager requires the below prerequisites:
- Completion of an accredited Customer Service Training Course
- Completion of an accredited Sales Training Course
- Completion of an accredited Time Management Training Course
-
Completion of the FCA Franchise Courses
- Introduction to Franchising
- Effective Franchise Recruitment
- Managing Franchise Resales
- Improving Franchise Advisory Councils
- Managing Franchisee Underperformance
- Site Selection Workshop
- Attend the Franchise Marketing Forum
- Understanding Franchisees
- Supporting Franchisees
- Welcome to Franchising
- Completion of Franchise Systems Training with the FCF Support Office team
- Completion of an accredited Small Business Management Training Course
- Completion of an accredited Business Development Management Training Course
Compliance Manager
To advance to a Compliance Manager requires the below prerequisites:
- Completion of an accredited Customer Service Training Course
- Completion of an accredited Time Management Training Course
-
Completion of the FCA Franchise Courses
- Introduction to Franchising
- Managing Franchisee Underperformance
- Understanding Franchisees
- Supporting Franchisees
- Welcome to Franchising
- Completion of Franchise Systems Training with the FCF Support Office team
- Completion of an accredited Small Business WH&S Training Course
- Completion of an accredited Small Business HR Training Course
- Completion of an accredited Auditing Training Course
Human Resources Manager
To advance to a Human Resources Manager requires the below prerequisites:
- Completion of an accredited Customer Service Training Course
- Completion of an accredited Time Management Training Course
-
Completion of the FCA Franchise Course
- Introduction to Franchising
- Understanding Franchisees
- Supporting Franchisees
- Fair Work Ombudsman
- Welcome to Franchising
- Completion of Franchise Systems Training with the FCF Support Office team
- Completion of a Cert IV in Human Resources
Workplace Health & Safety Manager
To advance to a Workplace Health & Safety Manager requires the below prerequisites:
- Completion of an accredited Customer Service Training Course
- Completion of an accredited Time Management Training Course
-
Completion of the FCA Franchise Course
- Introduction to Franchising
- Understanding Franchisees
- Welcome to Franchising
- Completion of Franchise Systems Training with the FCF Support Office team
- Completion of an accredited Estimating Training Course
Law Clerk
To advance to a Law Clerk requires the below prerequisites:
- Completion of an accredited Customer Service Training Course
- Completion of an accredited Time Management Training Course
-
Completion of the FCA Franchise Courses
- Introduction to Franchising
- Understanding Franchisees
- Supporting Franchisees
- Welcome to Franchising
- Completion of Franchise Systems Training with the FCF Support Office team
- Completion of a Bachelor of Law at University
Training Officer (Technical)
To advance to a Training Officer specialising in technical skills requires the below prerequisites:
- Completion of an accredited Customer Service Training Course
- Completion of an accredited Sales Training Course
- Completion of an accredited Time Management Training Course
-
Completion of the FCA Franchise Course
- Introduction to Franchising
- Understanding Franchisees
- Supporting Franchisees
- Welcome to Franchising
- Completion of Franchise Systems Training with the FCF Support Office team
- Completion of Franchise Onboarding Training with the FCF Support Office team
- Completion of FCF Training Modules, Study Group Sessions, Training Videos and Legislation material
- Completion of a Cert II Inspection and Testing of Fire Protection Equipment
- Completion of a Cert IV Fire Systems Compliance
- Completion of a Cert IV in Training
- RTO registered
Supply Chain Coordinator
To advance to a Supply Chain Coordinator requires the below prerequisites:
- Completion of Job Management Software Toolbox Modules
- Completion of an accredited Customer Service Training Course
- Completion of an accredited Sales Training Course
- Completion of an accredited Time Management Training Course
-
Completion of the FCA Franchise Course
- Introduction to Franchising
- Welcome to Franchising
- Completion of Franchise Systems Training with the FCF Support Office team
- Completion of a Diploma in Logistics
- Completion of a Cert IV in Warehousing
- Completion of an accredited Negotiations Training Course
Estimator
To advance to an Estimator requires the below prerequisites:
- Completion of Job Management Software Toolbox Modules
- Completion of an accredited Customer Service Training Course
- Completion of an accredited Sales Training Course
- Completion of an accredited Time Management Training Course
-
Completion of the FCA Franchise Course
- Introduction to Franchising
- Welcome to Franchising
- Completion of Franchise Systems Training with the FCF Support Office team
- Completion of a Cert II Inspection and Testing of Fire Protection Equipment
- Completion of a Cert IV Fire Systems Compliance
- Completion of an accredited Estimation Training Course
Marketing Manager
To advance to a Marketing Manager requires the below prerequisites:
- Completion of an accredited Customer Service Training Course
- Completion of an accredited Sales Training Course
- Completion of an accredited Time Management Training Course
-
Completion of the FCA Franchise Courses
- Introduction to Franchising
- Effective Franchise Recruitment
- Managing Franchise Resales
- Attend the Franchise Marketing Forum
- Supporting Franchisees
- Welcome to Franchising
- Completion of Franchise Systems Training with the FCF Support Office team
- Completion of an accredited Digital Marketing Training Course
- Completion of a Bachelor of Business Marketing at University
Chief Financial Officer
To advance to a Chief Financial Officer requires the below prerequisites:
- Completion of an accredited Customer Service Training Course
- Completion of an accredited Time Management Training Course
-
Completion of the FCA Franchise Courses
- Introduction to Franchising
- Managing Franchisee Underperformance
- Supporting Franchisees
- Welcome to Franchising
- Completion of Franchise Systems Training with the FCF Support Office team
- Completion of an accredited Accountant Training Course
- Completion of an accredited CFO Training Course
- Completion of an accredited Accounts Software Training Course
- Completion of Franchise Systems Training with Financial Advisors BDO
Chief Operating Officer
To advance to a Chief Operating Officer requires the below prerequisites:
- Completion of Job Management Software Toolbox Modules
- Completion of an accredited Customer Service Training Course
- Completion of an accredited Sales Training Course
- Completion of an accredited Time Management Training Course
-
Completion of the FCA Franchise Courses
- Introduction to Franchising
- Effective Franchise Recruitment
- Managing Franchise Resales
- Improving Franchise Advisory Councils
- Managing Franchisee Underperformance
- Site Selection Workshop
- Organise a Franchise Conference
- Attend the Franchise Leadership Forum
- Attend the Franchise Marketing Forum
- Understanding Franchisees
- Supporting Franchisees
- Welcome to Franchising
- Completion of Franchise Systems Training with the FCF Support Office team
- Completion of an accredited Small Business Management Training Course
- Completion of an accredited Business Process Improvement and Implementation Training Course
Chief Executive Officer
To advance to a Chief Executive Officer requires the below prerequisites:
- Completion of Job Management Software Toolbox Modules
- Completion of an accredited Customer Service Training Course
- Completion of an accredited Sales Training Course
- Completion of an accredited Time Management Training Course
-
Completion of the FCA Franchise Courses
- Introduction to Franchising
- Effective Franchise Recruitment
- Managing Franchise Resales
- Improving Franchise Advisory Councils
- Managing Franchisee Underperformance
- Site Selection Workshop
- Organise a Franchise Conference
- Attend the Franchise Leadership Forum
- Attend the Franchise Marketing Forum
- Understanding Franchisees
- Supporting Franchisees
- Welcome to Franchising
- Completion of Franchise Systems Training with the FCF Support Office team
- Completion of an accredited Small Business Management Training Course
- Completion of the FCA Certified Franchise Executive Training Course
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