Leader in Fire, Electrical & Safety Compliance Services

Call1300 323 753
Emailhub@fcfnational.com.au
FCF - AUSTRALIAN FIRE, ELECTRICAL, SAFETY AND TRAINING SERVICES

Pathways for Office Personnel

Starting Point

Traineeship

For new employees that have limited to no prior administrative experience. FCF can offer a Business Administration Traineeship to get you started.

Franchise Business Advancement Opportunities

Administration Officer

To advance to an Administration Officer requires the below prerequisites:

  • Completion of Job Management Software Toolbox Modules
  • Completion of an accredited Customer Service Training Course
  • Completion of an accredited Sales Training Course
  • Completion of an accredited Time Management Training Course

2IC

To advance to 2IC requires the below prerequisites:

  • Completion of Job Management Software Toolbox Modules
  • Completion of an accredited Customer Service Training Course
  • Completion of an accredited Sales Training Course
  • Completion of an accredited Time Management Training Course
  • Completion of the FCA Franchise Courses
    • Introduction to Franchising
  • Completion of Franchise Systems Training with the FCF Support Office team
  • Completion of an accredited Small Business WH&S Training Course
  • Completion of an accredited Small Business HR Training Course
  • Completion of an accredited Small Business Management Training Course

Franchisee or Franchise Management

To advance to a Franchisee or Franchise Manager requires the below prerequisites:

  • Highly Regarded: Prior industry experience, trade experience, Cert II Inspection and Testing of Fire Protection Equipment and/or Cert IV Fire Systems Compliance or experience in a working FCF Franchised Business for a minimum of 2 years
  • Completion of the FCA Franchise Course
    • Introduction to Franchising
    • Welcome to Franchising
  • Completion of an accredited Time Management Training Course
  • Completion of an accredited Small Business WH&S Training Course
  • Completion of an accredited Small Business HR Training Course
  • Completion of an accredited Small Business Management Training Course
  • Completion of the Franchisee interview process with the Franchisor
  • Completion of the Onboarding process with the Support Team and other training facilitators
  • Purchase of an FCF Franchise or accept placements for permanent/interim Franchise Management

Support Office Advancement Opportunities

Customer Service Hub - Customer Service Professional

To advance to a Customer Service Professional requires the below prerequisites:

  • Completion of Job Management Software Toolbox Modules
  • Completion of an accredited Customer Service Training Course
  • Completion of an accredited Sales Training Course
  • Completion of an accredited Time Management Training Course
  • Completion of the FCA Franchise Course
    • Introduction to Franchising
  • Completion of Franchise Systems Training for Call Centre Operations with the FCF Support Office team

National Accounts Administration Officer

To advance to a National Accounts Administration Officer requires the below prerequisites:

  • Completion of Job Management Software Toolbox Modules
  • Completion of an accredited Customer Service Training Course
  • Completion of an accredited Sales Training Course
  • Completion of an accredited Time Management Training Course
  • Completion of the FCA Franchise Course
    • Introduction to Franchising
  • Completion of an accredited Call Centre Operators Training Course
  • Completion of Franchise Systems Training for Call Centre Operations with the FCF Support Office team
  • Completion of Franchise Systems Training for National Accounts with the FCF Support Office team

National Accounts Manager

To advance to a National Accounts Manager requires the below prerequisites:

  • Completion of Job Management Software Toolbox Modules
  • Completion of an accredited Customer Service Training Course
  • Completion of an accredited Sales Training Course
  • Completion of an accredited Time Management Training Course
  • Completion of the FCA Franchise Course
    • Introduction to Franchising
    • Welcome to Franchising
  • Completion of an accredited Call Centre Operators Training Course
  • Completion of Franchise Systems Training for Call Centre Operations with the FCF Support Office team
  • Completion of Franchise Systems Training for National Accounts with the FCF Support Office team
  • Completion of an accredited Account Management Training Course

Business Development Manager

To advance to a Business Development Manager requires the below prerequisites:

  • Completion of an accredited Customer Service Training Course
  • Completion of an accredited Sales Training Course
  • Completion of an accredited Time Management Training Course
  • Completion of the FCA Franchise Courses
    • Introduction to Franchising
    • Effective Franchise Recruitment
    • Managing Franchise Resales
    • Improving Franchise Advisory Councils
    • Managing Franchisee Underperformance
    • Site Selection Workshop
    • Attend the Franchise Marketing Forum
    • Understanding Franchisees
    • Supporting Franchisees
    • Welcome to Franchising
  • Completion of Franchise Systems Training with the FCF Support Office team
  • Completion of an accredited Small Business Management Training Course
  • Completion of an accredited Business Development Management Training Course

Compliance Manager

To advance to a Compliance Manager requires the below prerequisites:

  • Completion of an accredited Customer Service Training Course
  • Completion of an accredited Time Management Training Course
  • Completion of the FCA Franchise Courses
    • Introduction to Franchising
    • Managing Franchisee Underperformance
    • Understanding Franchisees
    • Supporting Franchisees
    • Welcome to Franchising
  • Completion of Franchise Systems Training with the FCF Support Office team
  • Completion of an accredited Small Business WH&S Training Course
  • Completion of an accredited Small Business HR Training Course
  • Completion of an accredited Auditing Training Course

Human Resources Manager

To advance to a Human Resources Manager requires the below prerequisites:

  • Completion of an accredited Customer Service Training Course
  • Completion of an accredited Time Management Training Course
  • Completion of the FCA Franchise Course
    • Introduction to Franchising
    • Understanding Franchisees
    • Supporting Franchisees
    • Fair Work Ombudsman
    • Welcome to Franchising
  • Completion of Franchise Systems Training with the FCF Support Office team
  • Completion of a Cert IV in Human Resources

Workplace Health & Safety Manager

To advance to a Workplace Health & Safety Manager requires the below prerequisites:

  • Completion of an accredited Customer Service Training Course
  • Completion of an accredited Time Management Training Course
  • Completion of the FCA Franchise Course
    • Introduction to Franchising
    • Understanding Franchisees
    • Welcome to Franchising
  • Completion of Franchise Systems Training with the FCF Support Office team
  • Completion of an accredited Estimating Training Course

Law Clerk

To advance to a Law Clerk requires the below prerequisites:

  • Completion of an accredited Customer Service Training Course
  • Completion of an accredited Time Management Training Course
  • Completion of the FCA Franchise Courses
    • Introduction to Franchising
    • Understanding Franchisees
    • Supporting Franchisees
    • Welcome to Franchising
  • Completion of Franchise Systems Training with the FCF Support Office team
  • Completion of a Bachelor of Law at University

Training Officer (Business)

To advance to a Training Officer specialising in FCF Franchise Business Operations requires the below prerequisites:

  • Completion of Job Management Software Toolbox Modules
  • Completion of an accredited Customer Service Training Course
  • Completion of an accredited Sales Training Course
  • Completion of an accredited Time Management Training Course
  • Completion of the FCA Franchise Course
    • Introduction to Franchising
    • Understanding Franchisees
    • Supporting Franchisees
    • Welcome to Franchising
  • Completion of Franchise Systems Training with the FCF Support Office team
  • Completion of Franchise Onboarding Training with the FCF Support Office team
  • Completion of an accredited Small Business Management Training Course
  • Completion of an accredited Accounts Software Training Course
  • Completion of a Cert IV in Training
  • RTO registered

Supply Chain Coordinator

To advance to a Supply Chain Coordinator requires the below prerequisites:

  • Completion of Job Management Software Toolbox Modules
  • Completion of an accredited Customer Service Training Course
  • Completion of an accredited Sales Training Course
  • Completion of an accredited Time Management Training Course
  • Completion of the FCA Franchise Course
    • Introduction to Franchising
    • Welcome to Franchising
  • Completion of Franchise Systems Training with the FCF Support Office team
  • Completion of a Diploma in Logistics
  • Completion of a Cert IV in Warehousing
  • Completion of an accredited Negotiations Training Course