As a business owner I am very happy when I hear customers say “thank you for your help”.
When starting we really focused on service and now 7 years in our service standards are really high.
Looking over a team of professional Fire Technicians that service Extinguishers, Blankets, Fire Hose Reels, Emergency Lights and more it’s such a reward to know this standard is carried across the group.
Our office staff carry out an important role ensuring the client has the relevant paperwork (Form 72, Form 16, Occupational Statement, Fire Annual Service Statement, computer printed Asset Lists).
Also ensuring that our clients Portal into our system shows Asset Lists, job progress, history, fire equipment locations and more.
A new issue that has been bought up this week is fire technicians that can’t fix failed Fire Panels or Exit and Emergency Lighting. I believe that a good fire asset testing company should only complete work that they can actually repair.
Otherwise as a client you have to ask “is my equipment being inspected properly if the testing person can’t repair it”.
Testing of fire equipment is very important and the fire person doing the testing should hold the relevant licenses to complete the work.
Putting all of the above together means that FCF Fire & Electrical grow as a group and can offer our services to more people.